Occasionally you have a realisation that is so important that it changes everything.

Some dentists invest huge time and effort “educating” patients. Is this worthwhile, or is it a fool’s errand.

Come along to The Art of Case Acceptance and The Art of Efficient Dentistry in Perth on 30-31 August.

What do you do if the patient flips out about the cost of treatment?

Be very careful not to constantly criticise patients. If you absolutely must criticise do it with some praise first.

What’s the best thing to do at the start of your career? Get out of your comfort zone.

We all hate to make mistakes but if you are open to learning, mistakes can be your best teacher.

There is a proper order for diagnosis and treatment discussion. Violate it at your peril.

Dentists are generally much more sensitive about the price of their services than their patients.

Many dentists do not show all their patients ideal treatment.

How you accept rejection can have a huge effect on your practice.

Communicational mistakes have been made in The Voice campaign.

What do you do when a patient says “That’s a lot of money!”

Overcoming objections is a losers game. Don’t play it. Here is the alternative.

Overcoming objections is a losers game. Don’t play it.

Success in case presentation is a matter of the right presentation.

Over-explaining often makes things worse, not better.

Do you have a checklist for communicating with patients?

Patients often come in with two unrealistic expectations.

Paradoxically, the harder you push, the more likely you are to meet resistance. Follow up article.