Accept defeat gracefully
How you accept rejection can have a huge effect on your practice.
Do you have a BS website?
Do you have a genuinely authentic website or is it a generic one?
The three types of communicators
Which category of communicator are you? It’s important to know.
The Mary Celeste syndrome
The Mary Celeste Syndrome can make you patients feel ignored. Avoid it at all costs.
A niche. Who says I need one?
Do you need a niche or is it better to do a little bit of everything?
Simple way to build trust
What is the simplest and easiest way to built trust with patients?
Two telephone tips
Two mistakes to avoid when you answer the telephone in your dental practice.
Making yourself referral worthy
We’d all love more referrals. How can we get patients to refer their friends to us?
Make it simple and easy
Speak to patients simply, avoid long technical explanations. Never try to educate them.
Just showing up
There’s an old saying that “half the secret to success is just showing up.” I can believe it.
“Wise is the one who learns to dumb it down”
Imagine if your car broke down and you took it to a repair shop to be fixed…
A practice is like a three-legged stool
Here’s a new way to look at your dental practice. I hope you find it useful.
Projecting an image of quality
You do great work but how do you let your patients know that?
Most expensive dentures ever
If you differentiate your practice then having competitive pricing becomes much less important.
Make it simple for your patients.
Confusion, doubt and overwhelm are the enemies of case acceptance. Avoid them at all costs.
Forget your hourly rate
Does it make sense to have an hourly rate or should you charge by the procedure?
A lesson in patience
Being impatient can cost you lost patients. Better to keep them in the practice.
Simple question. Huge results.
Your front desk person can ask a simple, low pressure question that can sharply increase you patient flow.