100% case acceptance
Is 100% case acceptance an achievable or desirable goal? That depends…
Successful staff meetings
Effective staff meetings are vital to running a successful dental office.
Do you have a BS website?
Do you have a genuinely authentic website or is it a generic one?
Excellence through guesswork
Guesswork is very helpful (maybe even essential) in running your practice successfully.
Do you know when to stop talking?
Talking constantly may be comforting but there are a time when you are much better off being quiet.
The three types of communicators
Which category of communicator are you? It’s important to know.
The Mary Celeste syndrome
The Mary Celeste Syndrome can make you patients feel ignored. Avoid it at all costs.
A niche. Who says I need one?
Do you need a niche or is it better to do a little bit of everything?
Multiple dental practices. Worth it?
Do you own multiple practices? It may be time to rethink.
Sunk-cost fallacy in dental practice
Watch out for the sunk-cost fallacy. It’s a productivity killer.
Simple way to build trust
What is the simplest and easiest way to built trust with patients?
Biggest ever productivity boost
Does 6-handed dentistry work or is it an expensive luxury?
Breaking in new boots
In order to master a new skill you need to be uncomfortable for a while. That’s just how it is. Get over it.
Why boredom is good for you.
Boredom is helpful. Not filling every moment of the day with activity makes you more creative.
Do you get failed appointments?
In my daily practice there was one thing that always upset me — failed appointments. What to do about it?
Of course, they are both right
When I talk with dentists about how they can move their practices in the direction of their goals, broadly-speaking I get one of two responses.
Do you get bogged down with questions?
One of the hallmarks of dentists who talk too much is that they get lots of questions from patients, many of which are completely irrelevant.