What do you do when you discover an asymptomatic crack in a tooth?

Should you walk the patient out to reception at the end of their appointment?

Sometimes with communication, the harder you try the worse it gets.

Is 100% case acceptance an achievable or desirable goal? That depends…

Effective staff meetings are vital to running a successful dental office.

Do you have a genuinely authentic website or is it a generic one?

Guesswork is very helpful (maybe even essential) in running your practice successfully.

The difference between success and failure can be very fine. How do you tilt the odds in your favour?

Talking constantly may be comforting but there are a time when you are much better off being quiet.

Do you offer discounts? It has some unexpected downsides.

Which category of communicator are you? It’s important to know.

The Mary Celeste Syndrome can make you patients feel ignored. Avoid it at all costs.

Do you need a niche or is it better to do a little bit of everything?

What do you do when a patient comes to you for a second opinion?

Do you own multiple practices? It may be time to rethink.

Watch out for the sunk-cost fallacy. It’s a productivity killer.

What is the simplest and easiest way to built trust with patients?

Does 6-handed dentistry work or is it an expensive luxury?

In order to master a new skill you need to be uncomfortable for a while. That’s just how it is. Get over it.

Boredom is helpful. Not filling every moment of the day with activity makes you more creative.