Don't die wondering. Ask!
Never die wondering. If you ask patients about good treatment you will be amazed how often the answer is "Yes".
Making people like you
If patients like you they are more likely to accept treatment recommendations. How do you make them like you?
Dragged through a hedge backwards
Dragged through a hedge backwards is not the look you want to have down at the office.
The power of "Welcome back!"
Patients are doing you a favour when they choose your office. Do you show your gratitude?
Do you have a plan B?
Do you have a plan B for communicating with patients when plan A is not working?
Mercedes for the price of a Nissan?
Should you be a preferred provider? It's a decision only you can make but if you decide not to then own the decision.
The interruptible dentist
How much attention do your patients deserve? 100%? 90%? 50%? The more the better I say.
Three more case acceptance myths
Part 2. None of these three myths will help you be successful with case acceptance. In fact they'll kill your success ratio and lose patients from your practice.
Three case acceptance myths
None of these three myths will help you be successful with case acceptance. In fact they'll kill your success ratio and lose patients from your practice.
Do you know what your ideal client looks like?
Not every client in your practice will be "ideal" but it's good to recognise one when they turn up.
Greeting patients in a covid-19 world
Covid-19 has changed everything with how your greet patients. The old rules no longer apply.
How NOT to handle complaints
Every practice occasionally gets complaints. How you handle them is vital.
Infection control as marketing
Going above and beyond with infection control impresses patients.