If patients like you they are more likely to accept treatment recommendations. How do you make them like you?

How much a dentist needs to talk shows the quality of systems in your office.

How much a dentist needs to talk shows the quality of systems in your office.

Dragged through a hedge backwards is not the look you want to have down at the office.

Patients are doing you a favour when they choose your office. Do you show your gratitude?

Do you have a plan B for communicating with patients when plan A is not working?

Should you be a preferred provider? It's a decision only you can make but if you decide not to then own the decision.

Staff members who focus on the outcome ("performers") are worth their weight in gold.

How much attention do your patients deserve? 100%? 90%? 50%? The more the better I say.

Part 2. None of these three myths will help you be successful with case acceptance. In fact they'll kill your success ratio and lose patients from your practice.

None of these three myths will help you be successful with case acceptance. In fact they'll kill your success ratio and lose patients from your practice.

Not every client in your practice will be "ideal" but it's good to recognise one when they turn up.

Assuming that you know what a patient can afford is a road to disaster. Patients deserve better.

So often dentists find it difficult to have a fee discussion with patients, especially when the fee is large.

Many dentist like to "educate" patients about the technical details of treatment but is this desirable or counterproductive?

So many of my colleagues suffer from a sore neck or a bad back. Is there a way of practicing dentistry that takes less of a toll on your body?

You want good quality clinical notes and you also want to be efficient. How do you blend those goals?

Hopefully lab work not fitting is very rare problem for you but when it happens how do you handle it?

Decision fatigue is a real thing in dental practice. How can you stay in control and continue to make good decisions even at the end of a long day?

Paradoxically, the dentists who run around their office all day are often the least productive.